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“The campaign is related to 539 Octavia units produced between November 2015 and April 2016,” Skoda India, said in a statement.
To check the manual child lock of two rear doors, Skoda dealers will contact Octavia customers across India for a service appointment, it added. The Czech carmaker said the assessment of the locks will be done in 12 minutes only.
In case the locks need to be replaced under the service campaign, the process will conclude in 45 minutes and will be done at no cost to the customer. It was just recently that the company promised to pump in ₹ 100 crore on the after sales side.
This has been done to address the negative perception that Skoda has in the after sales area. It was announced that all Skoda cars will carry a standard 4-year/100,000 warranty across all models. Roadside assistance will also now be available for 4 years at no extra cost. Skoda Service Care will be the next big pillar the new strategy stands on.
The company currently sells four models–Rapid, Yeti Octavia and Superb in India. Octavia is priced between Rs 16.58 lakh and Rs 22.41 lakh (ex-showroom Delhi). The company has already announced that 4 cars will make it to India by 2017 and we’ve told you all about this strategy. This might not be a major set back for the company but it’s initiatives like these that reaffirms a customers belief in a brand.
[“source-ndtv”]
