Samsung has halted the production and global sales of the Galaxy Note 7 smartphone and asked users to stop using it after reports came in of replacement units catching fire. Samsung may have been clear with its communications to consumers but the South Korean company isn’t taking any chances of misinformation being spread. According to a media report, Samsung has been pushing a pop-up message to select Galaxy S7 units in an attempt to reassure users that their phones aren’t affected and aren’t being recalled.
TechnoBuffalo’s Todd Haselton reports that some Samsung Galaxy S7 users are receiving a push message from the company that reads, “Your Galaxy S7 is not an affected device.” It also says, “The Galaxy S7 is not subject to recall. You can continue to use your device normally.” At the moment it isn’t clear whether Samsung is sending push messages to just Galaxy S7 users in the US only or outside the country as well.
One of the possible reasons for Samsung to send push messages is the Galaxy Note 7 recall and the company clearly wants to differentiate the two premium units. Another reason may be the use of number “seven” on both the Galaxy Note 7 and Galaxy S7 which may confuse some consumers. Unfortunately, there is no word whether Samsung is pushing such messages to Galaxy S7 Edge users as well which was unveiled alongside Galaxy S7 earlier this year.
A recent report claims that Samsung after discontinuing Galaxy Note 7 smartphones may kill its Note branding entirely. The Galaxy Note 7 fiasco has caused major brand image damage to the company’s Note lineup, and it is quite plausible Samsung will kill the entire Note phablet range after all.
Amidst the exploding Samsung Galaxy Note 7 controversy, a report last month alleged that a Galaxy S7 Edge exploded inside the pocket of an Ohio resident.